Contact
Get in touch
We answer platform questions by email, usually within one working day.
Support
Email help@applyforprobateonline.co.uk with your account email address and a short description of the problem. Please do not send documents containing bank details unless we ask for them.
What we can help with
- Creating, accessing or closing an account
- Payments, receipts and refund requests
- A page or calculator that is not working as described
- Accessibility problems
- Data protection requests
What we cannot help with
We cannot tell you whether to apply for probate, how to value a particular asset, what to declare to HMRC, or how to resolve a family disagreement. Those are advice questions — see when to use a solicitor.Complaints
If something has gone wrong, our complaints process sets out how we handle it and how long we take.