Policy
Complaints
If something has gone wrong, we want to hear about it and put it right.
Last reviewed: 6 August 2026
How to complain
Email help@applyforprobateonline.co.uk with the subject line "Complaint", your account email, and a description of what happened and what you would like us to do.
What happens next
- We acknowledge every complaint within two working days.
- We investigate and give a full written response within fifteen working days.
- If we need longer, we tell you why and give a new date.
If you are still unhappy
Because this service is not a regulated legal service, the Legal Ombudsman cannot review it. You may still take a data protection complaint to the Information Commissioner's Office, or a consumer complaint to your local Trading Standards service.